My wife and I purchased a product from this location and it was missing a small component (likely cost less that $1) - however, it was useless without it. We came in to see if we could get the component - or exchange for a product that worked. We were pleasant. After speaking with the sales assistant I was directed to the manager who was shockingly over-top rude and confrontational with us. I cannot believe she is in a position like this. Prior to our meeting, we heard her talking harshly "down" to an employee and then when she turned to us - she continued her rant. I was shocked how rude she was to my wife and I. The product only cost $7.99 and the component was likely less than $1 - and now we will never go back there. Ironically we were shopping for our friend's baby shower - so the manager likely lost more than $50 in profit to save $1. Argg..