Port Kells Nurseries

Shopping and Retail

Quality

Communication

Pricing

Conduct

Follow-Up/Return

Cleanliness

Knowledgeable

Recommended

18730 88th Avenue
Surrey V4N 5T1
BC
Canada
Port Kells Nurseries is a year round full service nursery and garden centre. We have been servicing the garden needs of Surrey, Langley, Cloverdale and Metro Vancouver and the Fraser Valley since 1992. Home owners, professional gardeners and landscapers alike have come to trust our staff for advice as well as the high quality of our plant material. We Carry a complete assortment of gardening tools and supplies including -Fertilizers, planters, seeds, pest control -Trees of all kinds - fruit trees,ornamental, cedar -Shrubs, roses, rhododendrons, ornamental grasses -Annuals, perennials, vegetable, hanging baskets, pond plants and supplies -Bagged soils and mixes for potting -Bulk - garden soil, top soil, mushroom manure, bark mulches -Gravel, sands, limestone, drain rock, lava rock and navvy jack -Delivery Service

Add Your Review Port Kells Nurseries Reviews

I don’t usually write posts like this, but feel compelled to write a review after receiving very poor service. We had a terrible experience with this business. We wanted to support a local, family owned business and read some good reviews. We purchased 20 cedars, plus everything they advised us to buy – bone meal, soil, ground cloth etc. The cedars were dying the day they were delivered – the staff at Port Kells agreed this was the case. We planted the trees before we realised they were dying. We noticed brown spots but trusted that if they were delivering the trees – they must be ok. We would have given a positive review if they had just made the effort to correct the mistake, but they have not even apologised for the inconvenience and then the service went downhill from there. Even though we were willing to buy more trees from them, they refused to remove their dead trees for us. The staff were friendly but the owner was angry with me for requesting they remove the trees, claimed he was offended and then hung up on me. To their credit, we were given a refund, but then the owner said that we should not have received a refund and he was angry…. I have three young children at home (difficult to find the time to pull 20 7ft trees from my yard) and do not have a truck – and they flat out refused to help or offer a solution. We were never rude to them as I assumed they would make it right. Wow, were we wrong! Very disappointing experience.

Upload Images Port Kells Nurseries Logo & Photos

Port Kells Nurseries picture Port Kells Nurseries picture

Add News Port Kells Nurseries News

We do not have any written news, be the first.
Add Your Listing FREE