I don’t usually write posts like this, but feel compelled to write a review after receiving very poor service. We had a terrible experience with this business. We wanted to support a local, family owned business and read some good reviews. We purchased 20 cedars, plus everything they advised us to buy – bone meal, soil, ground cloth etc. The cedars were dying the day they were delivered – the staff at Port Kells agreed this was the case. We planted the trees before we realised they were dying. We noticed brown spots but trusted that if they were delivering the trees – they must be ok. We would have given a positive review if they had just made the effort to correct the mistake, but they have not even apologised for the inconvenience and then the service went downhill from there. Even though we were willing to buy more trees from them, they refused to remove their dead trees for us. The staff were friendly but the owner was angry with me for requesting they remove the trees, claimed he was offended and then hung up on me. To their credit, we were given a refund, but then the owner said that we should not have received a refund and he was angry…. I have three young children at home (difficult to find the time to pull 20 7ft trees from my yard) and do not have a truck – and they flat out refused to help or offer a solution. We were never rude to them as I assumed they would make it right. Wow, were we wrong! Very disappointing experience.